Contact Details

Enquiry Form
Your Name *
Your Email *
Message *
Brochure	Please send me a brochure.
Information Kit	Please send me an Account Opening Information Kit.
Your Address
State *

BFSOnline Frequently Asked Questions (FAQ'S):

If you are experiencing any problem loging on or using BFSOnline please refer to our FAQ's

Enquiry Form:

For your convenience, contact us using the Enquiry Form above, where you can also request a brochure or account opening information to be sent to you.

You are required to complete all items marked `*' above.

E-mail address:

Please use the enquiry form above or send an email to - info@bfs.org.au

Client Feedback & Dispute Resolution Process

Why does Baptist Financial Services (BFS) have a Dispute Resolution (DR) Policy?

BFS’s Dispute Resolution Policy incorporates the standards and requirements prescribed by the Corporations Act 2001 and Regulatory Guide 165 (RG 165) issued by the Australian Securities & Investments Commission (ASIC). It also incorporates the requirements of the Electronic Funds Transfer Code of Conduct (EFT Code of Conduct) and the relevant Australian Standard on Dispute resolution.

By documenting our DR Policy in this way, we aim to ensure our staff:
• understand and comply with the DR Policy procedures; and
• promote accountability and transparency of the DR Policy.

A copy of the EFT Code of Conduct may be obtained from this link or on request from any of our State offices.

How do you make a complaint?
BFS's DR Policy covers all complaints about our products or services. This includes complaints about the marketing, advertising, or supply (or refusal to supply) of our products or services; or the conduct of or representations made by our employees in relation to those products and services.

A complaint can be made by telephone, in person or in writing. A Client Feedback Form or a copy of our Dispute Resolution Process are available for download from these links or can be obtained from any of our State offices.

If a complaint is made in writing all responses will also be in writing.

Phone/Fax:

Phone: 1300 650 542 to your BFS State Office (for the cost of a local call from landlines in Australia).

Fax: 1300 784 699 to your BFS State Office (for the cost of a local call from landlines in Australia)

Business Hours are Monday to Friday 8:30 am to 4:30 pm (local Adelaide, Melbourne, Perth or Sydney time), & excluding public holidays. Our friendly Client Service staff are available to answer any questions you might have!

Kindly note, we do not provide any personal financial advice - please refer to our Financial Services Guide (FSG).

Postal:

Written correspondence should be addressed to:

NSW/ACT State Office:
Baptist Financial Services Australia Ltd
PO Box 122 Epping NSW 1710 (effective 26 July 2010)
Locked Bag 8 GLEBE, NSW 2037 (until 23 July 2010)
(Street Address: Suite 104, Level 1, Corner Rawson St & Carlingford Rd, EPPING (effective 26 July 2010)
Chief Executive Officer - Graeme Mitchell

VIC/TAS State Office:
Baptist Financial Services Australia Ltd
PO Box 377
HAWTHORN, Vic 3122
(Street Address: Level 1, 1193 Toorak Road, Hartwell Vic)
State Manager - Jeremy Peet

SA/NT State Office:
Baptist Financial Services Australia Ltd
PO Box 432
UNLEY,SA 5061
(Street Address: Ground Floor, Baptist Centre, 35 King William Road, Unley SA)
State Manager - Greg Thomas

WA State Office:
Baptist Financial Services Australia Ltd
PO Box 57
Burswood, WA 6100
(Street Address: 21 Rowe Avenue, Rivervale WA)
State Managers - Michael Carter & Terry Hicks