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Additional Information

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Please click on the links below to download our latest publications.

 

Disclosure Documents

 

Annual Financial Reports

 

Privacy Policy

 

Security

  • For details relating to BFSOnline Security click here.

 

Dispute Resolution

BFS’s Dispute Resolution Policy incorporates the standards and requirements prescribed by the Corporations Act 2001 and Regulatory Guide 165 (RG 165) issued by the Australian Securities & Investments Commission (ASIC). It also incorporates the requirements of the Electronic Funds Transfer Code of Conduct (EFT Code of Conduct), the ePayments Code and the relevant Australian Standard on Dispute resolution.

By documenting our DR Policy in this way, we aim to ensure our staff:

  • understand and comply with the DR Policy procedures; and
  • promote accountability and transparency of the DR Policy.

A copy of the ePayments Code may be obtained from this link or on request from any of our State offices.

How do you make a complaint?

BFS's DR Policy covers all complaints about our products or services. This includes complaints about the marketing, advertising, or supply (or refusal to supply) of our products or services; or the conduct of or representations made by our employees in relation to those products and services.

A complaint can be made by telephone, in person or in writing. A Client Feedback Form or a copy of our Dispute Resolution Process are available for download or can be obtained from any of our State offices.
If a complaint is made in writing our response will also be made in writing.

 

Questions?

If you have any questions, please contact us Contact Us

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