• Account Applications - AppleMac Users
• Account Applications - Windows Users
• Change of Details Form
• Loan Application Forms
• Other Account App Forms

• BFSOnline Internet Account Access - AppleMac Users
• BFSOnline Internet Account Access – Windows Users
• Periodic Payment Request
• Direct Debit Request
• Other Access App Forms

• Loan Calculator
  

Additional Information

Written by Amy Craig

Newsletters

• BFS News - July 2011  
• BFS NEWS - April 2011  
• BFS News - January 2011 
• BFS News - October 2010 
• BFS News - July 2010
• BIF News - April 2010
• BIF News January 2010
• Archived Newsletters from previous years 

Annual Financial Reports

• Concise Annual Financial Report - 31 Dec 2010

Disclosure Documents

• Financial Services Guide and Product Disclosure Statement - BFS Non Cash Payment Products Part 1
• Product Information Statement - Offer Document Part 1
• Account and Service Fees Schedule Part 2
• Interest Rate Schedule Part 3

Privacy Document

• Privacy Statement

Dispute Resolution

BFS’s Dispute Resolution Policy incorporates the standards and requirements prescribed by the Corporations Act 2001 and Regulatory Guide 165 (RG 165) issued by the Australian Securities & Investments Commission (ASIC). It also incorporates the requirements of the Electronic Funds Transfer Code of Conduct (EFT Code of Conduct) and the relevant Australian Standard on Dispute resolution.

By documenting our DR Policy in this way, we aim to ensure our staff:

• understand and comply with the DR Policy procedures; and
• promote accountability and transparency of the DR Policy.

A copy of the EFT Code of Conduct may be obtained from this link or on request from any of our State offices.

How do you make a complaint?

BFS's DR Policy covers all complaints about our products or services. This includes complaints about the marketing, advertising, or supply (or refusal to supply) of our products or services; or the conduct of or representations made by our employees in relation to those products and services.

A complaint can be made by telephone, in person or in writing. A Client Feedback Form or a copy of our Dispute Resolution Process are available for download or can be obtained from any of our State offices.
If a complaint is made in writing our response will also be made in writing.

Questions?

If you have any questions, please contact us

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