Disclosure & Regulatory Information

Disclosure Documents

Annual Financial Reports

Privacy Policy


Baptist Financial Services Australia Limited (BFS) ABN 56 002 861 789 makes no guarantee as to the accuracy of interest rates, terms & conditions, eligibility or other information contained on this website. All information is correct at the time of writing but is subject to change without notice. Please contact your BFS State Office or our client services team on 1300 650 542 to ensure the information you have accessed on this website or through BFSOnline is current.

Whilst information provided in this website has been prepared with all reasonable care from sources we believe to be reliable, no responsibility or liability shall be accepted by BFS for any errors or omissions or misstatements howsoever caused. Any opinions, forecasts or recommendations reflect our judgment and assumptions at the date of publication and may change without notice.

All information provided in this website is general information only and has been prepared without taking into account any person’s objectives, financial situation or needs. Financial products are complex, entail risk of loss, may rise and fall, and are impacted by a range of market and economic factors, and you should always obtain professional advice to ensure investing in such products is suitable for your circumstances.

Before acting on any information herein, BFS recommends that you obtain current disclosure documents for those particular products and consider this information before making any decisions regarding the products.

BFS does not guarantee the investment performance of any product nor the investment performance of the underlying markets or instruments. Past performance is no indication or guarantee of future performance.


Managing your accounts using BFSOnline is easy and secure however there are some steps that you should take.

1. You should never access BFSOnline by following a link in an email. 
2. Always access BFSOnline by going to our website www.bfs.org.au and clicking on the ‘login’ button.
3. You should always have up-to-date virus and anti-spam software loaded on your computer. 
4. NEVER provide your password to anyone else and do not record it anywhere insecurely. If you believe someone has your password you can contact BFS and we can place a block on your account or you can access BFSOnline and change your password immediately.
5. We do not recommend you use a public Internet facility to transact on your accounts as you cannot be assured of the security of the computer and if it has any viruses or malicious software.

You should be aware that some customers of other financial institutions have become victims of identity theft when they responded to bogus emails and telephone calls.  Please note that no one from BFS will ever contact you by email or telephone to request your password.

Dispute Resolution

BFS’s Dispute Resolution Policy incorporates the standards and requirements prescribed by the Corporations Act 2001 and Regulatory Guide 165 (RG 165) issued by the Australian Securities & Investments Commission (ASIC). It also incorporates the requirements of the Electronic Funds Transfer Code of Conduct (EFT Code of Conduct), the ePayments Code and the relevant Australian Standard on Dispute resolution.

By documenting our DR Policy in this way, we aim to ensure our staff:

  • understand and comply with the DR Policy procedures; and
  • promote accountability and transparency of the DR Policy.

A copy of the ePayments Code may be obtained from the ASIC website or on request from any of our State offices.

How do you make a complaint?

BFS’s DR Policy covers all complaints about our products or services. This includes complaints about the marketing, advertising, or supply (or refusal to supply) of our products or services; or the conduct of or representations made by our employees in relation to those products and services.

A complaint can be made by telephone, in person or in writing via our Contact Us page. A copy of our Dispute Resolution Policy is available for download or can be obtained from any of our State offices.
If a complaint is made in writing our response will also be made in writing.

Contact us

1300 650 542

Registered address

Level 4, 5 Saunders Close, Macquarie Park NSW 2113


704-922 – EFT transactions

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Any advice or information on this site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review our Website Terms of Use and Disclaimer and Disclosure Statements before acquiring the product. View our Privacy and Security policies.

Copyright © Baptist Financial Services Australia Limited - ABN 56 002 861 789 - AFSL 311 062

The accounts and investments in this advertisement are debentures products and not deposit products. Baptist Financial Services (BFS)  ABN 56 002 861 789 AFSL 311062 is a Registered Charity and issuer of the debentures products. BFS is not prudentially supervised by APRA. Therefore, an investor in our products will not receive the benefit of the financial claims scheme or the depositor protection provisions in the Banking Act 1959. Investments in our products are intended to be a means for investors to support the charitable purposes of BFS. We are required by law to notify investors that our products are intended only to attract investors whose primary purpose is to support our charitable purposes, are not comparable to investments with banks, finance companies or fund managers, and investors may be unable to get some or all of their money back when they expect or at all. Persons should consider whether or not the debentures are appropriate for them.

Indue Limited ABN 97 087 822 464 (registered office located in Brisbane) is the issuer of the BFS Visa Prepaid Card and the BFS Visa Prepaid PayCard. AFS Licence No. 320 204. Baptist Financial Services Australia Limited ABN 56 002 861 789 (AFS Licence No. 311 062) is an agent of Indue. Please refer to the Financial Services Guides. The Product Disclosure Statements available for the BFS Visa Prepaid Card and the BFS Visa Prepaid PayCard can be obtained on our website at https://www.bfs.org.au. You should consider the Product Disclosure Statements in deciding whether or not to acquire any of these cards.